Family Mentor Position Description

General Statement of Requirements

Family Mentor volunteers are matched with a vulnerable family who has had an assessment by the licensed JFS Program Coordinator. The Mentor provides approximately weekly in person contact with the family in order to provide support, information, access to resources and promotion of quality family life. Together they work toward goals established by the family. Volunteers must commit to 12 months of service (1-2 hours per week). Vacations are allowed but should be reported to the Program Coordinator. Alternate arrangements, such as longer visits bi-monthly, can be made with discussion and agreement by all parties.


  • Provide weekly contact (or as otherwise arranged) with family members. Visits generally last between 60 and 90 minutes and are arranged at a mutually convenient time.
  • Complete all required paperwork at time of enrollment
  • Submit monthly the number of hours volunteered including all contacts with family and related activities, such as travel, dining, telephone contact, activities related to work with the family.
  • Promptly report any personal life changes affecting volunteer’s ability to honor this commitment
  • Promptly report to Program Coordinator any observed or reported concerns related to the well-being of children or other family members
  • Maintain confidentiality
  • Other duties as assigned and mutually agreed to

Training, Supervision, and Evaluation

  • Attend JFS of SHW orientation and training sessions
  • Participate in individual and peer group meetings/ongoing training offered by Program Coordinator
  • Complete volunteer satisfaction surveys as requested


  • Possess good organizational and interpersonal skills
  • Bring educational or relevant life experience
  • Be open to learning, improving, and growing through relationships
  • Must have a valid driver’s license, be able to drive or have transportation to senior’s residence unless services are provided by phone/video conference only

To apply for this volunteer position, please click here.

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